Frequently Asked Questions

Yes! We offer several vegetarian options including veggie burgers, salads, and sides. We also have vegan-friendly options clearly marked on our menu. Please inform us of any dietary restrictions when ordering.

Our wings come in five heat levels: Mild, Medium, Hot, Extra Hot, and Fire. Each level is clearly marked on our menu. If you're unsure about the spice level, we recommend starting with Mild or Medium and working your way up!

Absolutely! We're happy to accommodate substitutions and customizations where possible. Additional charges may apply for premium ingredients. Please specify your preferences in the order notes or call us directly.

Yes, we take allergies very seriously. Allergen information is available for all menu items upon request. Please inform us of any allergies when ordering, and our kitchen staff will take special precautions to avoid cross-contamination.

We deliver Monday through Friday from 9:00 AM to 6:00 PM. Weekend hours may vary during holidays. Pickup is available during all business hours. Check our website for current hours and any holiday schedule changes.

Standard delivery time is 30-45 minutes during regular hours. During peak times (lunch and dinner rush), delivery may take up to 60 minutes. You'll receive real-time updates on your order status via SMS or email.

We deliver within a 5-mile radius of our restaurant location at Ulitsa Varvarka, 6, Moskva, Russia, 109012. Enter your address during checkout to confirm delivery availability to your area.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, cash for pickup orders, and digital payments including Apple Pay and Google Pay. Payment is processed securely through our encrypted checkout system.

We charge a $2.99 delivery fee for orders under $35. Orders $35 and above qualify for free delivery within our delivery zone. Additional fees may apply for orders outside our standard delivery area.

Yes, you can add a tip during the online checkout process. Tips can also be added after delivery through your order confirmation email. Cash tips are always appreciated by our delivery drivers as well.

Yes! We offer full catering services for events, parties, and corporate functions. Visit our catering page for menu options and pricing, or call us at +7 495 531-09-50 to discuss your specific needs. Advanced booking is recommended.

We're always looking for passionate team members! Check our careers page for current openings and apply online. We offer competitive wages, flexible schedules, and opportunities for advancement within our growing company.

Your feedback is important to us! You can contact us through our website contact form, email [email protected], or call +7 495 531-09-50. We respond to all feedback within 24 hours and take all concerns seriously.

Yes! Join our WingSnob Rewards program to earn points with every purchase. Points can be redeemed for free food and exclusive discounts. Sign up during checkout or ask our staff for details about earning and redeeming rewards.