Privacy Policy

1. Introduction

At WingSnob, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our food ordering and delivery services, visit our website at wlng-snob.digital, or interact with us through any of our platforms.

This policy applies to all users of our services, including website visitors, registered customers, delivery partners, and anyone who provides us with personal information. By using our services, you agree to the collection and use of information in accordance with this policy.

We never sell your personal data to third parties for marketing purposes. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of data protection and privacy.

2. Information We Collect

2.1 Information You Provide Directly

When you use our services, you may provide us with the following information:

• Personal Identification: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password, order history, purchase history, account preferences
• Payment Information: Credit/debit card details, billing information (stored securely and encrypted)
• Food Service Specific Data: Dietary preferences, allergen information, special dietary requirements (vegan, halal, kosher, gluten-free), favorite orders, table reservation details, catering event information
• Communication Data: Contact form submissions, customer reviews, feedback, support inquiries, marketing preferences
• Loyalty Program Data: Rewards points, membership status, special offers, birthday information

2.2 Automatically Collected Information

When you visit our website or use our mobile application, we automatically collect:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Browsing history on our site, pages visited, time spent on pages, click patterns, search queries
• Location Data: Approximate location derived from IP address, precise location (with your consent) for delivery services
• Cookie Data: Session IDs, user preferences, analytics data, advertising identifiers
• Performance Data: Website loading times, error reports, system performance metrics

2.3 Information from Third Parties

We may receive information about you from:

• Social Media Platforms: If you connect your social media accounts to our services
• Payment Processors: Transaction verification and fraud prevention data
• Delivery Partners: Delivery status updates and location tracking
• Marketing Partners: Demographic data and interest-based information for advertising purposes
• Public Sources: Information that is publicly available online

3. How We Use Your Information

3.1 Service Provision

• Order Processing: Processing your food orders, coordinating preparation and delivery
• Account Management: Creating and maintaining your account, authentication, security
• Delivery Services: Coordinating delivery logistics, tracking orders, communicating delivery updates
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Quality Improvement: Analyzing usage patterns to enhance our services, menu offerings, and user experience

3.2 Communication

• Transactional Messages: Order confirmations, delivery notifications, receipt emails
• Customer Support: Responding to your questions and support requests
• Service Updates: Important notices about policy changes, service interruptions, security updates
• Marketing Communications: Promotional emails, special offers, new menu items (only with your consent)

3.3 Marketing and Analytics

• Personalized Advertising: Tailoring advertisements to your interests and preferences
• Website Analytics: Understanding traffic patterns, popular pages, user behavior
• Campaign Effectiveness: Measuring the success of our marketing campaigns
• Market Research: Developing new products, services, and features based on customer needs

3.4 Legal Compliance and Security

• Legal Obligations: Complying with applicable laws, regulations, and government requests
• Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access
• Safety and Security: Protecting our users, employees, and business operations
• Dispute Resolution: Resolving conflicts, enforcing our terms of service

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure processing of transactions, fraud detection
• Delivery Companies: Coordinating food delivery to your location
• Cloud Storage Providers: Secure data storage and backup services
• Email Service Providers: Sending transactional and marketing emails
• Analytics Tools: Website performance analysis and user behavior insights
• Customer Support Platforms: Managing customer inquiries and support tickets

4.2 Legal Requirements

We may disclose your information when required by law or to protect our legal rights:

• Court Orders: Compliance with subpoenas, court orders, legal proceedings
• Government Requests: Responding to lawful government and regulatory inquiries
• Law Enforcement: Cooperating with investigations of illegal activities
• Legal Protection: Defending against legal claims, protecting our rights and property
• Public Safety: Preventing harm to individuals or public safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets:

• Your information may be transferred to the new entity
• We will notify you before your data is transferred
• The new owner must comply with this privacy policy
• You will have the option to delete your account if you disagree with the transfer

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participation in joint marketing campaigns
• Integration with third-party services you choose to use
• Sharing reviews or testimonials (with your permission)

5. Data Security

5.1 Technical Measures

We implement industry-standard security measures to protect your data:

• Encryption: All data transmission is protected using SSL/TLS encryption
• Secure Storage: Data is stored on encrypted servers with restricted access
• Firewall Protection: Advanced firewall systems protect against unauthorized access
• Access Controls: Data access is limited to authorized personnel on a need-to-know basis
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Regular Backups: Secure data backups to prevent data loss

5.2 Organizational Measures

• Employee Training: Regular security awareness training for all staff
• Data Handling Procedures: Strict protocols for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive plan for responding to security incidents
• Regular Audits: Periodic security assessments and vulnerability testing

5.3 Your Security Responsibilities

You can help protect your account by:

• Strong Passwords: Using unique, complex passwords for your account
• Account Security: Not sharing your login credentials with others
• Public Computers: Always logging out when using shared or public devices
• Suspicious Activity: Being cautious of phishing emails and suspicious links
• Immediate Reporting: Contacting us immediately if you suspect unauthorized access

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by law.

6. Cookies and Tracking Technologies

We use various technologies to collect and store information when you visit our website:

Tracking Technologies We Use

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising effectiveness measurement and retargeting
• Web Beacons: Email open rate tracking and engagement metrics
• Local Storage: Storing data locally in your browser for improved functionality
• Session Replay Tools: Understanding user experience and identifying issues

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all cookies (though this may affect website functionality)

7. Your Rights

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days. You may need to verify your identity before we can process your request.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to promptly delete that information from our servers.

9. International Data Transfers

9.1 Protection Measures

When we transfer your data internationally, we ensure appropriate protection through:

• Adequacy Decisions: Transferring to countries with adequate data protection laws
• Standard Contractual Clauses: Using European Commission-approved contract terms
• Data Processing Agreements: Binding contracts with all data processors
• Security Measures: Implementing appropriate technical and organizational measures
• Regular Audits: Monitoring compliance with data protection requirements

9.2 Transfer Destinations

Your data may be transferred to and stored in:

• United States: Cloud storage and data processing services
• European Union: Data analytics and customer support services
• Other Countries: As necessary for service provision with appropriate safeguards

10. Data Retention Periods

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal through:

• Electronic Deletion: Complete and unrecoverable deletion of digital records
• Physical Destruction: Secure shredding of physical documents
• Backup Removal: Deletion from all backup systems and archives
• Disposal Documentation: Maintaining records of data disposal procedures

11. Third-Party Links

Our website may contain links to external websites operated by third parties. Please note that:

• We are not responsible for the privacy practices of third-party websites
• This privacy policy does not apply to external sites
• We encourage you to review the privacy policies of any third-party sites you visit
• You provide information to third-party sites at your own risk
• We do not endorse or control the content of external websites

12. Policy Changes

12.1 Change Notification

We may update this privacy policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent notice on our homepage
• Email Notification: Direct email to registered users
• Account Dashboard: Pop-up notification when you log in
• Explicit Consent: For significant changes that affect how we use your data

12.2 Checking for Changes

• The most current version is always available on our website
• Check the "Last Updated" date at the top of this policy
• Continued use of our services after changes constitutes acceptance
• You may discontinue using our services if you disagree with changes

13.1 Filing Complaints

If you have concerns about our privacy practices:

• Contact us first using the information above for direct resolution
• If unsatisfied, you may contact the relevant supervisory authority:
  • EU Residents: Your local Data Protection Authority
  • UK Residents: Information Commissioner's Office (ICO)
  • California Residents: California Attorney General's Office

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Customer Support: Contact our support team to opt-out
• Phone: Call us at +7 495 531-09-50 to update preferences

14.2 Account Deletion Process

To delete your account and associated data:

1. Log into your account and go to Account Settings
2. Select "Delete Account" or contact customer support
3. Confirm your identity for security purposes
4. Your account will be deleted within 30 days
5. Some data may be retained for legal compliance as outlined in our retention policy

15. Conclusion

At WingSnob, protecting your privacy is fundamental to our business. We are committed to being transparent about our data practices and giving you control over your personal information. This privacy policy reflects our dedication to earning and maintaining your trust.

We believe that privacy is a fundamental right, and we work continuously to improve our data protection practices. Our team regularly reviews and updates our security measures to ensure your information remains safe and secure.

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us. We value your feedback and are here to address any concerns you may have about your privacy.

Thank you for choosing WingSnob and for trusting us with your personal information. We look forward to serving you delicious food while keeping your data safe and secure.

Remember to check this policy periodically for updates. The "Last Updated" date at the top of this page indicates when the policy was last modified.